A different perspective on conflict

Never has the phrase ‘step into another’s shoes’ been more practically applied. This powerful NLP exercise of looking at a situation from different perspectives enables you to gain insights into the other person’s behaviour, needs and positive intentions. This tool has multiple applications: conflict resolution, customer service, marketing/new product launches, presentations/meetings and putting forward a new …

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All in a day’s work

Heena came to me with a high degree of work stress. The client cannot understand the limitations her team has and her manager doesn’t seem to have enough bite to set client expectations right. She was saved by the bell recently as she had dialed the client to give her a piece of her mind, but her call went to voice …

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