A different perspective on conflict

Never has the phrase ‘step into another’s shoes’ been more practically applied. This powerful NLP exercise of looking at a situation from different perspectives enables you to gain insights into the other person’s behaviour, needs and positive intentions.

This tool has multiple applications: conflict resolution, customer service, marketing/new product launches, presentations/meetings and putting forward a new proposal.

Here’s a quick reference guide to change one’s communication to get the desired response.